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RESUME

RESUME

Experience

April 2021 - June 2025

Sales and Development 

Representative- Manager  | Fulltime

Momence

Sta. Monica Illinois

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  • Educated prospective customers on how Momence serves as a one-stop platform to grow their business, enabling them to focus more on clients.

  • Conducted high-volume cold calls, warm calls, and personalized emails to generate interest and secure qualified meetings for Account Executives.

  • Consistently achieved monthly targets by producing 10-15 qualified opportunities and driving pipeline growth.

  • Lead Generation , Researched and identified key influencers and decision-makers within target organizations to ensure effective outreach.

  • Managed all sales activities and pipeline data in HubSpot CRM, ensuring accurate reporting and forecasting.

2019 - 2021

Sales and Development 

Representative | Freelance

Ionsoft Solutions

Singapore

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  • Connecting with as many leads as possible,  and determining if they are a good customer fit

  • 200 calls/ day .

  • Educate and answer questions to potential lead.

  • Filter out the leads and ask qualifying questions.

  • Outbound lead generation using Skype call.

  • Connect with as many leads through phone calls, email, social media messages, linked in, and events.

  • Market and customer research, encoding information to Google spreadsheet and MS Excel.

2018 - 2019

Senior Customer Support Representative | Fulltime

Verizon Business

United States

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  • Supports customers by providing helpful information, answering questions, and responding to complaints.

  • The front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

  • Interact with customers to solve issues and questions about products, services, and policies Maintain a positive and friendly tone with customers at all times.

  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personallyEstablish new customer accounts and record account information, like phone numbers or addresses, on your digital platformListen to customer complaints and try to identify the cause of their problem to your best ability.

  • Identify the appropriate response and strategy to solve customer issues as quickly as possible.

  • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary.

  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels.

  • Assist customers in the placement of orders, refunds, or exchanges.

  • Ensure customer satisfaction and maintain professional customer support.

2017 - 2019

Business Development Manager | Full-time

Sears Canada

Inside Sales Representative 
Cleaning Services

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  • Conduct focuses on outreach, prospecting, and lead qualification.

  • Connecting with as many leads as possible, and determining if they are good customer fit.

  • Educate and answer question to potential lead.

  • Filter out the leads and ask qualifying question.

  • Outbound lead generation using Skype call.

  • Connect with as many leads through phone calls, email, social media messages, linked in and events.

  • Market and customer research , encoding information to Google spreadsheet and MS excel.

2015 - 2017

Project Manager | Freelance

Sara Beattie Appointments 

Hong Kong

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  • Conduct interviews and develop creative talent acquisition strategies to align with the business talent gaps till the deployment of talents.

  • Collaborate with executive management and stakeholders to update staffing plans.

  • Responsible for full life-cycle recruitment for MNC.

  • Manage end to end recruitment lifecycle includes gathering the requirement from hiring manager, innovative sourcing, expectations setting, provide right fitment to shortlisted candidates, offer negotiation/closure & on boarding.

  • In charge of candidate Search, screening and selections, conducting of interviews, reference checks, candidate referrals.

  • Arrange for interviews and issues relevant correspondence.

  • Monitor and review selected applicants.

  • Post job advertisements.

  • Train and prepare candidates for Q&A for client side.

2013 - 2015

Hotel Operations Manager | Fulltime

Peranakan Guesthouse

Malaysia

  • Specialize in handling groups of 4 people and up to 70 people.

  • Answer customer inquiries through email booking sites.

  • Prepare monthly reports for Sales, Payouts, and Credits.

  • Update daily timetable, and monthly roster, and assign staff duties.

  • Handle room assignments, customer refunds, discounts, and special offers.

  • Oversee the entire day-to-day operations of the front office, housekeeping, and security to ensure the smooth running of the property.

  • Review guests’ feedback and strive to improve on service.

  • Conduct training to ensure that staffs receive timely skills upgrading and relevant training, briefing, OJT for the new hire.

  • Manage efficiently all operations and cost control of all departments and facilities.

  • Looks into the productivity of various departments and works with the respective departments to increase efficiency.

2011 - 2014

Account Executive | Fulltime

Microsoft

Malaysia

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  • Outbound call for Microsoft consumers in New Zealand and Australia for SMB Market.

  • Provide quotation and installation depending on the need of the company.

  • Generate leads for IT development teams in New Zealand and Australia.

  • Liaise with the Microsoft provider and building customer relationship with the company’s technical manager, CEO, COO.

  • Achievement: Completed 100% team target hit rate (sales over NZ$2M to NZ$20M) Leadership.

  • Perform Telemarketing and ISR Training, Placement, and Position Review

  • Interview and Evaluation (liaise with HR) for new staff management for 2012 to 2013

  • Duo role as acting Team-Leader for a team of 14.

  • Making cold calls to prospective clients

  • Following up with clients’ inquiries.

  • Process customer orders and updates client information in the computer database system.

  • Calls prospective customers in New Zealand and Australian markets to qualify leads and explain Windows and related upgrade-related functions.

Education

1999 - 2003

Bachelor of Arts in Psychology

Southern Luzon State University

Lucban, Quezon

Skills

Sales and Marketing

Lead Generation 

Operations Management 

People Management

Customer Relationship Management (CRM)

Communication and Analytical Skills

Digital Marketing 

Hiring and Recruiting

Social Media Management

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98%

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